Refund Policy

When can I expect to receive my Deia London package?

Currently Deia London is available to all regions in the UK.We are working to ensure our range will be globally available as quickly as possible.

See below for the most up-to-date information:

In the UK, your order will take 24 hours to process before it is shipped. Once your order has been shipped, please allow for the below approximate delivery times.

• UK Standard Tracked Delivery: £3.50 (2-4 working days). FREE on orders from £40
• UK Express Tracked Delivery: £4.50 (1-2 working days, if ordered before 2.30pm GMT business day).

All orders placed after 2.30pm GMT on friday and on the weekend will be processed and dispatched on Monday. 

How do I track my order?

Once your order had been processed and dispatched, we’ll send you a tracking number to your email for you to track your order out for delivery. 

What if my order doesn’t arrive on time?

In the odd circumstance that your order is delayed, we sincerely apologise. Please contact hello@deialondon.com and we’ll ensure to prioritise getting you your products to you as soon as we can.

What happens if my order is damaged?

We’re sorry about that, please send an image of your damaged goods and order number tohello@deialondon.com  and we’ll prioritise getting you a replacement or refund.

How do I return my products?

If your items are faulty, please send an image of your damaged goods with your order number to hello@deialondon.com within 14 days of purchase and we’ll prioritise getting you a refund or replacement.